AV Maintenance

A Core Area of our business is our ability to provide “Engineering Excellence” and our Commitment to Customer Service. Rest assured, this isn’t just “Empty Promises”, it’s what we actually strive for Every Day!

Every AV System is different and every customer has specific needs, so both of these things combined mean that each contract is “Tailored” to exactly what YOU need.

“Our Business” relies on “Your Business”, so we will do everything we possibly can to ensure your “Down Time” is kept to an absolute minimum should any issues arise. We will work with you to design the contract that suits you and some of the different services available are listed below:

The Three standard contract types are shown in the table below:

BENEFITS BRONZE SILVER GOLD
Initial Telephone Response Check
Immediate
Check
Immediate
Check
Immediate
On-Site Response
(subject to geographical area)
Check
24 working hours
Check
12 working hours
Check
4-8 working hours
Unlimited Telephone Support available Check
8.30am – 5.30pm
Check
8.30am – 5.30pm
Check
24hr
Preventative Maintenance Visit Check
1 visit per annum
Check
1 visit per annum
Check
2 visit per annum
Equipment List check – (once per annum) Check Check Check
Quick Reference/Operators Guide Check
Out of Hours Telephone Support Check
Out of Hours Engineering Site Support Check
On-Site Engineer Support Check Check Check
Free Software Upgrades Check
Loan Equipment (conditions apply) Check
Free Training (once a year) Check
Preferential Rates Check Check Check
Unlimited Engineer Call-Outs Check Check Check